Last updated October 6, 2026
Packs are one-time purchases. If you have not used any lookups from a pack, you can request a full refund within 7 days of purchase. Once lookups have been used, the pack is not refundable.
You can cancel at any time. The fastest way is to open Plan on the site and click Manage subscription, which takes you to Stripe where you can cancel, view invoices and update your card. Your plan stays active until the end of the period you already paid for, and you will not be charged again. We do not refund partial months. If you were charged by mistake, such as a duplicate charge, email us and we will make it right.
Email ledgerlook.support@gmail.com from the address you used to buy, and include your license code. We aim to reply within 2 business days. Refunds go back to your original payment method and can take 5 to 10 business days to appear.
If you lose your code, email us with the email address and approximate date of your purchase and we will help you recover it.
If the service failed to deliver results you paid for, email us and we will credit the lookups or refund you.